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Bank of America’s Absurd Telephone Security

Posted by on | December 21, 2017 | Comments Off

So I called Bank of America to send a new credit card to me (the chip was screwed up, which has now happened to three of my cards).  The automated system asked me for the card number and zip code (the latter being a good idea since it is information not on the card itself).  The automated system then gave me some information, trying to head off standard phone requests I suppose.  It told me my current balance, my total credit limit, and my available credit.

I then jammed “0″ and said “agent” over and over until I could get a real person.  Once I got a real person, they asked me my name, and then said they had to ask me a security question.  So they asked me … what is the credit limit on my card.  LOL, their system just told me the number.  Had it not, I probably would not have even known the number.  I asked her how in the world this could possibly be a reasonable security question when their system just told me the answer.  I got a sort of “I just work here” answer and gave up and got my new card.

 Bank of Americas Absurd Telephone Security  Bank of Americas Absurd Telephone Security  Bank of Americas Absurd Telephone Security

 Bank of Americas Absurd Telephone Security

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